Effective Date: 06/01/2026
Website: kindredhairshop.com
Business Name: Kindred Brands, LLC
Contact: [email protected]
Welcome to Kindred. These Terms and Conditions govern your use of kindredhairshop.com and your purchase of products from our website. By visiting our website, creating an account, placing an order, or using any part of our services, you agree to these Terms and Conditions.
Please read these terms carefully before using our website or purchasing from us.
1. About Kindred
Kindred offers hair-related products, including wigs, toppers, hairpieces, accessories, and related educational content. Our goal is to provide practical, comfortable, and confidence-supporting hair solutions.
Product availability, product descriptions, prices, promotions, and policies may change from time to time. We reserve the right to update, discontinue, limit, or modify any product or service at any time.
2. Not Medical Advice
The information on this website is provided for general educational and product-selection purposes only. It is not medical advice, diagnosis, or treatment.
Some customers may purchase wigs, toppers, or hairpieces due to hair thinning, hair loss, medical treatment, postpartum changes, aging, or other personal reasons. However, Kindred does not diagnose medical conditions, prescribe treatment, or guarantee that any product will treat, cure, prevent, or improve any medical condition.
If you have a medical concern related to hair loss, scalp irritation, skin sensitivity, allergies, or any other health issue, please consult a licensed medical professional.
3. Product Information and Color Accuracy
We make reasonable efforts to describe and photograph our products accurately. However, product colors, tones, textures, density, shine, and appearance may vary due to lighting, screen settings, photography conditions, manufacturing variations, and natural differences in human hair or synthetic fibers.
Human hair products may have natural variations in color, texture, strand pattern, and movement. These variations are normal and are not necessarily defects.
Product measurements, base sizes, hair lengths, density descriptions, and color descriptions are approximate unless specifically stated otherwise.
4. Customer Responsibility Before Purchase
Customers are responsible for reviewing product descriptions, measurements, colors, materials, cap or base construction, return eligibility, and care requirements before placing an order.
Hairpieces, wigs, and toppers are personal-use items. Fit, comfort, coverage, and appearance can vary from person to person depending on head shape, hairline, hair density, styling preferences, skin sensitivity, and installation method.
If you are unsure which product is suitable, please review our product guides or contact us before purchasing. We cannot guarantee that a product will match your expectations if the wrong size, color, base type, or product category is selected.
5. Orders and Acceptance
Placing an order does not automatically mean the order has been accepted. We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to, product unavailability, suspected fraud, incorrect pricing, incorrect product information, payment issues, shipping restrictions, or violation of these Terms.
If we cancel an order after payment has been processed, we will issue a refund for the canceled portion of the order.
6. Pricing and Payment
All prices are listed in U.S. dollars unless otherwise stated. Prices may change without notice.
Payment must be received and authorized before an order is processed. We may use third-party payment processors to securely process payments. We do not store full credit card numbers on our website.
Customers are responsible for any applicable taxes, duties, customs fees, bank fees, currency conversion fees, or other charges associated with their order.
7. Shipping and Delivery
Shipping times are estimates and are not guaranteed unless expressly stated in writing. Processing times may vary based on product availability, order volume, holidays, weather, carrier delays, address issues, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, or loss caused by incorrect or incomplete address information provided by the customer.
Once an order is transferred to a shipping carrier, delivery timing is subject to the carrier’s handling and policies. If a package is marked as delivered but not received, the customer should first check with household members, neighbors, building management, and the carrier. We will assist where reasonable, but we cannot guarantee replacement or refund for packages confirmed as delivered by the carrier.
For more details, please review our Shipping Policy.
8. Returns, Exchanges, and Hygiene Rules
Because wigs, toppers, and hairpieces are personal-use items, return and exchange eligibility may be limited for hygiene and quality-control reasons.
Items may be ineligible for return or exchange if they have been worn, altered, washed, cut, colored, styled with heat or products, brushed excessively, damaged, exposed to odors, or returned without original packaging, tags, nets, inserts, or protective materials.
Custom orders, special orders, clearance items, final-sale items, opened accessories, and certain personal-use items may not be eligible for return or exchange.
Return and exchange requests must follow the instructions and time limits stated in our Return & Exchange Policy. We reserve the right to refuse returns that do not meet our policy requirements.
Shipping fees, return shipping costs, route protection fees, insurance fees, rush processing fees, and other service fees may be non-refundable unless otherwise required by law or stated in our policy.
For complete details, please review our Return & Exchange Policy before purchasing.
9. Product Care
Customers are responsible for following appropriate care instructions for their specific product type. Improper washing, brushing, drying, coloring, heat styling, sleeping, swimming, chemical use, adhesive use, or storage may damage the product and may void return, exchange, or warranty eligibility.
Hair shedding, tangling, dryness, and texture changes may occur over time depending on product type, care routine, frequency of wear, styling methods, and environmental conditions.
10. Insurance, Reimbursement, and Cranial Prosthesis Information
Any information we provide about insurance reimbursement, cranial prosthesis terminology, invoices, product documentation, or possible claim support is provided for general informational purposes only.
Kindred does not guarantee insurance coverage, reimbursement, claim approval, medical necessity approval, tax treatment, or eligibility for any benefit. Insurance requirements vary by provider, policy, diagnosis, documentation, state, and individual circumstances.
Customers are responsible for confirming coverage requirements directly with their insurance provider, physician, tax advisor, or other appropriate professional.
11. Promotions, Discounts, and Gift Cards
Promotions, coupons, discounts, bundles, gift cards, and special offers may be subject to separate terms, expiration dates, exclusions, or limitations. We reserve the right to modify or cancel promotions at any time.
Promotional pricing generally cannot be applied retroactively to past purchases unless we expressly state otherwise.
12. Reviews, Photos, and User-Submitted Content
If you submit a review, testimonial, photo, video, comment, message, or other content to Kindred, you confirm that the content is truthful, lawful, and based on your genuine experience.
By submitting content to us, you grant Kindred permission to use, reproduce, display, edit, and share that content for website, marketing, customer service, product education, and social media purposes, unless you clearly tell us in writing that you do not grant such permission.
You may not submit content that is false, misleading, abusive, defamatory, discriminatory, obscene, infringing, or unlawful.
We may remove or decline to publish user-submitted content at our discretion.
13. Influencers, Affiliates, and Sponsored Content
From time to time, Kindred may work with influencers, affiliates, models, content creators, or customers who receive compensation, free products, discounts, commissions, or other benefits.
Any sponsored, affiliate, gifted, or compensated relationship should be clearly disclosed where required. Reviews and testimonials should reflect the honest opinions and experiences of the person providing them.
14. Accounts and Website Use
You may need to create an account to access certain features. You are responsible for keeping your account login information confidential and for all activity under your account.
You agree not to misuse our website, interfere with website security, attempt unauthorized access, scrape content without permission, upload harmful code, submit false information, or use the website for unlawful purposes.
We may suspend or terminate access to our website or services if we believe a user has violated these Terms.
15. Intellectual Property
All website content, including text, images, graphics, product descriptions, logos, branding, videos, designs, layout, and other materials, is owned by or licensed to Kindred unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, or use our content for commercial purposes without written permission.
16. Third-Party Services and Links
Our website may contain links to third-party websites, payment processors, shipping carriers, social media platforms, plugins, or other services. We are not responsible for the content, security, privacy practices, policies, or actions of third-party services.
Your use of third-party services may be governed by their own terms and policies.
17. Privacy
Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect, use, store, and protect personal information.
By using our website, you agree that we may collect and use information as described in our Privacy Policy.
18. Accessibility
We aim to make our website reasonably accessible and usable. If you experience difficulty accessing any part of our website, please contact us at [email protected] and we will try to assist you.
19. Disclaimer of Warranties
Our website and products are provided on an “as available” basis. To the fullest extent permitted by law, we disclaim warranties not expressly stated in writing, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
20. Limitation of Liability
To the fullest extent permitted by law, Kindred will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of data, personal dissatisfaction, emotional distress, or other damages arising from use of our website, products, or services.
Our total liability for any claim related to a product purchase will not exceed the amount paid for the product giving rise to the claim, unless otherwise required by law.
21. Indemnification
You agree to indemnify and hold harmless Kindred, its owners, employees, contractors, service providers, and affiliates from claims, losses, damages, liabilities, costs, and expenses arising from your misuse of the website, violation of these Terms, violation of law, or infringement of another person’s rights.
22. Governing Law
These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law principles, unless applicable consumer protection laws require otherwise.
23. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website after changes are posted means you accept the updated Terms.
24. Contact Us
For questions about these Terms, please contact us:
Kindred
Website: kindredhairshop.com
Email: [email protected]\