Effective Date: 06/01/2026
Website: kindredhairshop.com
Business Name: Kindred Brands, LLC
Contact: [email protected]
Kindred Brands, LLC (“Kindred,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit kindredhairshop.com, create an account, place an order, contact us, request a return or exchange, sign up for emails, or otherwise interact with our website.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, information collected automatically through our website, and information received from service providers.
Information You Provide
We may collect the following types of information when you use our website:
Name, billing address, shipping address, email address, phone number, account login information, order details, payment-related information, return and exchange requests, customer service messages, product reviews, photos or videos submitted for return or quality review, and any other information you choose to provide.
If you create an account, we may store your name, contact information, shipping addresses, order history, and account preferences.
If you submit a return, exchange, refund, cancellation, or quality-related request, we may collect your selected reason, written explanation, photos, videos, and related order information.
Payment Information
Payments are processed through third-party payment processors. We do not store your full credit card number on our website.
Payment processors may collect and process payment details, billing information, transaction information, and fraud-prevention information according to their own privacy policies and terms.
Information Collected Automatically
When you visit our website, we may automatically collect certain information, such as IP address, device type, browser type, operating system, referring pages, pages viewed, items added to cart, checkout activity, approximate location, date and time of visit, and interactions with our website.
This information may be collected through cookies, pixels, analytics tools, log files, and similar technologies.
2. How We Use Information
We use collected information to operate our store and provide our services, including to:
Process and fulfill orders; accept payments; ship products; provide tracking information; manage customer accounts; respond to questions; process returns, exchanges, refunds, and cancellation requests; review product issues; prevent fraud; improve our website; understand customer behavior; personalize website experience; send order updates; send marketing emails if you opted in; comply with legal and tax obligations; enforce our Terms and Conditions; and protect our business, customers, and website.
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies for store functionality, analytics, security, marketing, and user experience.
Some cookies are necessary for the website to work properly, such as remembering cart contents, checkout information, login sessions, and customer account activity.
Other cookies may help us understand website traffic, improve our store, measure marketing performance, or show more relevant content.
We may use tools such as WooCommerce cookies, Google Analytics, Google Site Kit, CookieYes, and other website tools or plugins.
Where required, we may ask for your consent before using certain non-essential cookies. You can manage cookie preferences through our cookie banner or browser settings. Blocking or deleting cookies may affect some website features, including cart, checkout, account login, and order functions.
4. Google Analytics and Website Analytics
We may use Google Analytics, Google Site Kit, or similar tools to understand how visitors use our website. These tools may collect information such as pages visited, device type, browser type, approximate location, referring websites, and interactions with our website.
Google may use cookies or similar technologies to collect and process this information. You can manage certain Google privacy settings through your Google account or browser settings.
5. How We Share Information
We do not sell your personal information for money.
We may share information with service providers and business partners that help us operate our website and store, including:
Payment processors, shipping carriers, order fulfillment providers, website hosting providers, WordPress and WooCommerce tools, email service providers, analytics providers, fraud-prevention tools, customer service tools, return and exchange management tools, tax and accounting providers, legal advisors, and other service providers needed to operate our business.
We may also share information when required by law, legal process, government request, tax obligations, fraud investigation, chargeback response, business transfer, enforcement of our policies, or protection of our rights, customers, website, or business.
6. Shipping Providers
To ship your order, we may share necessary information with shipping carriers and fulfillment-related service providers. This may include your name, shipping address, phone number, email address, order contents, package weight, package value, and tracking-related information.
Shipping carriers may use this information according to their own policies and procedures.
7. Returns, Exchanges, and Customer Support
If you request a return, exchange, refund, cancellation, or quality review, we may collect and store your order information, selected reason, written explanation, photos, videos, shipping records, return tracking information, inspection notes, and related communications.
We use this information to review eligibility, prevent fraud, process requests, manage product quality, respond to disputes, and improve our products and service.
8. Marketing Emails
If you sign up for marketing emails, we may use your email address to send product updates, promotions, educational content, or store news.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at [email protected].
Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages, such as order confirmations, shipping updates, account notices, return updates, or policy-related communications.
9. Product Reviews, Photos, and User-Submitted Content
If you submit a review, testimonial, photo, video, comment, or other content, we may display that content on our website, social media, marketing materials, or product pages, subject to our Terms and Conditions.
Please do not submit content that includes information you do not want made public.
10. Medical or Sensitive Information
Kindred provides hair-related products and educational content. We do not provide medical advice, diagnosis, or treatment.
Our website is not intended for submitting medical records or sensitive health information. If you voluntarily share information about hair loss, scalp sensitivity, medical treatment, insurance reimbursement, cranial prosthesis needs, or other health-related matters, we will use that information only to respond to your request, provide customer support, prepare requested documentation, or process your order-related inquiry.
Please do not send medical records, diagnosis documents, prescriptions, or insurance documents unless we specifically request them for a service you have asked us to provide.
11. How Long We Keep Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, tax records, accounting, fraud prevention, legal compliance, dispute resolution, and business records.
Order records may be retained for business, tax, accounting, and legal purposes.
Account information may be retained while your account remains active, unless deletion is requested and we are legally able to delete it.
Return, refund, exchange, and dispute records may be retained as needed to document the transaction and protect against fraud, chargebacks, or legal claims.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information.
However, no website, payment system, email system, or internet transmission is completely secure. We cannot guarantee absolute security.
Customers are responsible for keeping their account login information confidential and for notifying us if they believe their account has been accessed without permission.
13. Your Privacy Choices
Depending on where you live and applicable law, you may have rights to request access to personal information we have about you, correction of inaccurate information, deletion of personal information, a copy of certain information, or to opt out of certain uses such as marketing emails or targeted advertising.
To make a privacy request, contact us at [email protected].
We may need to verify your identity before processing certain requests. We may also deny or limit requests when permitted by law, such as when we need to retain information for tax, accounting, fraud prevention, dispute resolution, legal compliance, or order fulfillment.
14. California and Other U.S. State Privacy Rights
Some U.S. state privacy laws may give residents additional rights regarding personal information.
Where required by applicable law, eligible residents may have the right to know what personal information is collected, request access, request correction, request deletion, request a copy of personal information, opt out of certain targeted advertising or data sharing, and appeal a denied privacy request.
We do not sell personal information for money. If our use of analytics, advertising, or cookies is considered “sharing,” “targeted advertising,” or similar activity under applicable law, you may be able to manage certain preferences through our cookie banner, browser controls, or by contacting us.
15. Children’s Privacy
Our website is intended for adults and is not directed to children under 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at [email protected] and we will review the issue.
16. Third-Party Websites and Services
Our website may link to third-party websites, social media platforms, payment providers, shipping carriers, plugins, or other services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. Please review their privacy policies before providing information to them.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
18. Contact Us
For privacy questions or requests, please contact:
Kindred Brands, LLC
Website: kindredhairshop.com
Email: [email protected]