Effective Date: 06/01/2026
Website: kindredhairshop.com
Business Name: Kindred Brands, LLC
Contact: [email protected]
Thank you for shopping with Kindred. This Shipping Policy explains how we process, ship, and handle delivery issues for orders placed through kindredhairshop.com.
Please review this policy before placing your order.
1. Shipping Areas
Kindred currently ships to addresses within the United States.
At this time, we may not support international shipping, freight forwarding addresses, P.O. boxes, APO/FPO addresses, or certain remote delivery locations unless specifically stated at checkout.
If we are unable to ship to the address provided, we may contact you for an alternate address or cancel and refund the order.
2. Processing Time
In-stock orders are generally processed within 10–15 business days, excluding weekends and holidays. Many orders ship sooner, but please allow the full processing time during busy periods.
Processing time is the time needed to review, prepare, pack, and transfer your order to the shipping carrier. It is separate from carrier transit time.
Processing may take longer during holidays, sales events, high order volume, inventory checks, address verification, payment review, weather disruptions, or other circumstances outside our control.
Custom orders, special orders, pre-orders, and backordered items may have longer processing times. Any estimated processing or shipping timeline for those items will be stated on the product page, order page, or customer communication.
3. U.S. Shipping Rates
Kindred currently offers free standard U.S. shipping on orders over $150, unless otherwise stated.
For orders of $150 or less, shipping rates are calculated and displayed at checkout.
Shipping promotions may be subject to change and may not apply to taxes, gift cards, return shipping, expedited shipping, insurance, special handling, or other fees unless expressly stated.
4. Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery times will be shown at checkout when available.
Delivery estimates are not guarantees. Carrier delays may occur due to weather, holidays, high volume, transportation issues, security checks, address issues, or other factors outside our control.
Once an order has been transferred to the shipping carrier, delivery timing is controlled by the carrier.
5. Order Tracking
When your order ships, you will receive a shipping confirmation email with tracking information if tracking is available.
Please allow time for the carrier to scan and update the tracking number. Tracking information may not update immediately after the label is created.
6. Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please review your shipping address carefully before placing your order. Kindred is not responsible for delays, failed delivery, lost packages, or extra shipping costs caused by incorrect, incomplete, or outdated address information provided by the customer.
If you notice an address error after placing an order, contact us immediately at [email protected]. We cannot guarantee that an address can be changed once the order has entered processing or shipping.
7. Lost, Stolen, or Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, front desk staff, mailrooms, parcel lockers, and the shipping carrier.
Kindred will assist where reasonable, but we cannot guarantee replacement or refund for packages confirmed as delivered by the carrier.
If tracking does not update for an unusual amount of time or the package appears lost in transit, please contact us so we can review the issue and, when appropriate, assist with a carrier inquiry.
8. Damaged Packages
Please inspect your package when it arrives.
If your package or item arrives damaged, please contact us within 3 days of delivery. Include your order number and clear photos of the outer shipping box, shipping label, packaging materials, and damaged item.
Please keep all packaging materials until the issue is resolved, as the carrier may require them for review.
Do not wear, wash, cut, color, style, or alter the item before contacting us. Used or altered items may not qualify for replacement, refund, or exchange.
9. Delayed Shipments
We make reasonable efforts to ship orders within the stated processing time. If we become aware that we cannot ship your order within the stated timeframe, we will contact you with an update when required.
If a shipment is significantly delayed before it leaves our facility, you may have the option to wait for the order or cancel the unshipped portion for a refund.
Carrier delays after shipment are outside our direct control, but we will assist where reasonable.
10. Refused, Returned, or Undeliverable Packages
If a package is refused, unclaimed, returned due to an incorrect address, or otherwise undeliverable, the customer may be responsible for original shipping costs, return shipping costs, carrier fees, and reshipping fees.
If the item is returned to us in eligible condition, we may issue a refund minus applicable shipping and carrier costs. If the package is lost or damaged during return transit, refund eligibility may be limited.
11. Shipping Fees and Returns
Original shipping fees are generally non-refundable unless the return is due to our error or a verified defect.
For orders that received free shipping, Kindred may deduct the actual original outbound shipping cost from the refund if the order is returned and no longer qualifies for free shipping. This does not apply when the return is due to our error or a verified defect.
Please review our Return & Exchange Policy for full return eligibility requirements.
12. Order Cancellations Before Shipping
If you need to cancel an order before it ships, please submit a cancellation request through your account if available:
My Account → Orders → Request Cancellation
If that option is not available, contact us at [email protected] as soon as possible.
Cancellation is not guaranteed once an order has entered processing, packing, customization, or shipping. If the order has already shipped, it must follow our Return & Exchange Policy.
13. Contact Us
For shipping questions, please contact:
Kindred
Website: kindredhairshop.com
Email: [email protected]