Effective Date: 09/17/ 2026
Website: kindredhairshop.com
Business Name: Kindred Hair Shop
Legal Entity: Kindred Brands, LLC
Contact: [email protected]
Kindred Hair Shop is operated by Kindred Brands, LLC (“Kindred,” “we,” “us,” or “our”).
Thank you for shopping with Kindred. This Shipping Policy explains how we process, ship, and handle delivery issues for orders placed through kindredhairshop.com.
Please review this policy before placing your order.
1. Shipping Areas
Kindred ships to customers within the United States and to select international destinations.
Available shipping destinations and shipping methods are determined at checkout based on the delivery address.
We may be unable to ship to certain remote locations, freight-forwarding addresses, P.O. boxes, APO/FPO addresses, or destinations that are restricted by the shipping carrier or applicable law.
If we are unable to ship to the address provided, we may contact you for an alternate address or cancel and refund the affected order.
International customers are responsible for confirming that the products they order may legally be imported into their destination country.
2. Processing Time
Orders typically ship within 10–15 business days before transit, excluding weekends and holidays.
We aim to ship orders as soon as possible. Some products may be available for earlier shipment, while others may be made to order or require additional preparation. Every item also goes through our quality-control process before shipment.
Processing time refers to the time required to review, prepare, inspect, pack, and transfer your order to the shipping carrier. It is separate from carrier transit time.
Processing may take longer during holidays, promotional periods, high order volume, inventory checks, payment or address verification, severe weather, or other circumstances outside our reasonable control.
Custom orders, special orders, pre-orders, and backordered items may require additional processing time. When applicable, estimated timelines will be provided on the product page, during checkout, or through direct customer communication.
3. U.S. Shipping Rates
For orders shipped within the United States:
Orders over $150: Standard shipping is free.
Orders of $150 or less: Standard shipping charges are calculated and displayed at checkout.
The $150 free-shipping offer applies to eligible standard U.S. shipping only.
Expedited, express, overnight, or other upgraded shipping services are not included in the free-shipping offer. If an expedited shipping option is available, the applicable charge will be calculated and displayed at checkout.
Shipping promotions may be modified or discontinued and may exclude taxes, gift cards, return shipping, insurance, special handling, and other charges unless otherwise stated.
4. International Shipping
Kindred ships to select international destinations.
International shipping charges are calculated based on the destination, available carrier services, package characteristics, and other applicable shipping factors and will be displayed at checkout when available.
The free shipping over $150 offer applies only to eligible U.S. orders and does not apply to international orders.
International delivery times vary substantially by country and carrier.
Customers are responsible for any applicable:
- Import duties
- Customs charges
- VAT or other local taxes
- Brokerage fees
- Customs processing charges
- Other fees imposed by the destination country or carrier
Unless expressly stated at checkout, these charges are not included in the product price or shipping charge paid to Kindred.
Customs clearance may also delay delivery. Kindred does not control customs processing times or charges imposed by foreign governments or shipping carriers.
5. Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery times are displayed at checkout when available.
Delivery estimates include carrier transit estimates and should not be interpreted as guaranteed delivery dates.
Carrier delays can occur because of weather, holidays, high shipping volume, transportation interruptions, customs processing, security screening, incorrect addresses, or other circumstances outside Kindred’s control.
Once an order has been transferred to the shipping carrier, the carrier controls the actual transit and delivery schedule.
6. Order Tracking
When your order ships, we will send a shipping confirmation email containing tracking information when tracking is available.
Please allow time for the carrier to scan and activate the tracking number. Tracking may not update immediately after a shipping label is created.
7. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping address carefully before submitting your order.
Kindred is not responsible for delays, failed deliveries, lost packages, customs problems, or additional shipping charges resulting from incorrect, incomplete, or outdated information provided by the customer.
If you notice an error after placing an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.
8. Lost, Stolen, or Missing Packages
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, front desk personnel, mailrooms, parcel lockers, and the shipping carrier.
Kindred will provide reasonable assistance when possible, but we cannot guarantee replacement or refund for packages that the carrier confirms were successfully delivered to the address provided with the order.
If tracking has not updated for an unusual period or the package appears to have been lost in transit, contact us at [email protected] so we can review the shipment and, when appropriate, assist with a carrier inquiry.
9. Damaged Packages or Products
Please inspect your shipment promptly after delivery.
If your package or product arrives damaged, contact us within 3 days of delivery at [email protected].
Please include:
- Your order number
- Photographs of the outer shipping package
- The shipping label
- Internal packaging materials
- Clear photographs showing the damaged item
Keep all packaging materials until the issue has been resolved because the shipping carrier may require them when reviewing a claim.
For wigs, toppers, and other hair products, please do not wear, wash, cut, color, chemically treat, style, or otherwise alter the item before contacting us regarding damage.
Items that have been used or altered may not qualify for replacement, return, exchange, or refund except where otherwise required by law.
10. Delayed Shipments
We make reasonable efforts to ship orders within the processing period stated above.
If we become aware of a significant delay before shipment, we will provide an update when appropriate.
If an order cannot be shipped within the stated or agreed timeframe, customers may be offered the option to continue waiting or cancel the affected unshipped portion for a refund, as applicable.
Carrier delays occurring after shipment are outside our direct control, but we will provide reasonable assistance when possible.
11. Refused, Returned, or Undeliverable Packages
Packages may be returned to us because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, customs issues, unsuccessful delivery attempts, or other circumstances outside Kindred’s control.
In these situations, the customer may be responsible for:
- Original shipping charges
- Return shipping charges
- Reshipping charges
- Carrier fees
- Customs-related charges
- Other costs incurred because of the failed delivery
If the product is returned to us in eligible condition, any refund will be handled according to our Return & Exchange Policy and may be reduced by applicable shipping or carrier costs where permitted.
12. Shipping Fees and Returns
Original shipping charges are generally non-refundable unless the return results from our error, a verified product defect, or another circumstance requiring reimbursement under applicable law.
For an order that originally qualified for free U.S. shipping, Kindred may deduct the actual outbound shipping cost from the refund if the returned merchandise causes the retained portion of the order to fall below the applicable free-shipping threshold, where permitted.
This deduction does not apply when the return results from our error or a verified defect.
Please see our Return & Exchange Policy for complete return requirements.
13. Order Cancellations Before Shipping
If you need to cancel an order before shipment, submit a cancellation request through your account when that feature is available:
My Account → Orders → Request Cancellation
If the option is unavailable, contact us as soon as possible at [email protected].
We aim to accommodate cancellation requests when possible, but cancellation is not guaranteed once an order has entered processing, customization, preparation, packing, or shipping.
If an order has already shipped, it must be handled according to our Return & Exchange Policy.
14. Contact Us
For shipping questions or assistance with an existing order, contact:
Kindred Hair Shop
Website: kindredhairshop.com
Email: [email protected]